Office Hours, After Hours Phone Calls, E-Mail Communications

For clarity purposes, my office is open at 8:00 a.m. through 5:00 p.m. Monday through Friday with staff present. The practice does not close for lunch. The telephone lines are open from 8:00 a.m. through 4:30 p.m., Monday through Friday.

During normal business hours please call the office phone number rather than my cell phone number. My staff will answer the call and bring it to my attention immediately if it is an emergency, or in-between patients if it is not an emergency. Please know there may be times when a consulting physician or hospital nurse may call the doctor’s cell phone directly during your visit. I recognize this may be an inconvenience and will be as efficient as possible while on the call.

If you call before 8:00 a.m. or after 4:30 p.m. the calls are forwarded to my cell phone number if you choose option #2 when listening to the voice message. There is also an option to leave a message.

When calling my cell phone, I will answer immediately if possible. Otherwise, I will return your call within 30 minutes. If you do not receive a return phone call within 30 minutes please call back. There are areas in hospitals and the community that do not have adequate cell phone service so I may not have received your initial call.

If you are having a medical emergency (e.g., heart attack, stroke, major loss of blood, loss of consciousness, breathing difficulty or intractable pain etc.) call 911 immediately and if possible then notify me.

When feeling ill, sick or there is a change in your condition; please call 561.368.0191 rather than sending an email to inform us of the problem. Email communications do not meet Federal privacy law standards.

If your work hours or personal schedule are such that the normal business hours don’t work for you, please call my office manager, Judi Stanich, so we can make arrangements to accommodate your schedule.

Because I have to visit my hospitalized patients during the early morning, I am typically unable to offer appointments prior to 8:00 a.m.

Although I provide 24×7 direct access, you should use discretion when calling me outside of normal office hours. Generally, after hours calls should be when you have a real health concern or an emergency.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: