Medicine in my area of the country has morphed into physicians who care for patients while they are in the hospital as “in patients” or “ observational status” and outpatients. Very few primary care physicians admit their patients to a hospital and then care for them while hospitalized. There are numerous reasons for this, mostly economic and initiated by hospital administrations and insurers, but that will be the topic of a future discussion.
In today’s healthcare environment, most hospitalized patients are cared for by hospitalists. These are physicians, nurse practitioners and physician assistants either employed directly by the hospital or employed by a group practice that is contracted to provide services at that facility.
My role as a primary care physician is to present the hospitalists with the reason why the patient is at the emergency department with past records and to provide them with the perspective needed to provide continuity of care. If I know my patient is going to the Emergency Department, I phone the ER charge nurse , review the patient’s case and ask to speak to the physician who will be evaluating them. After I have completed those two calls I send over the records via fax.
Sadly, the ER physician I have spoken to is often not the ER physician who sees the patient. Also, the records I fax to the ER frequently are not added to the patient’s chart nor are they provided to the ER physician even though I have received electronic confirmation that they were received.
I have arranged to have one coverage team of hospitalists see my patients requiring hospital admission. I text or call that physician to alert them that a patient is on the way. Unfortunately, the Emergency Department doesn’t always call that doctor to see the patient. In those instances, they admit the patient to the hospitalists resident team instead. I have had numerous phone calls and meetings with the hospital CEO, hospital chief medical officer, the physician leader of the emergency medicine group employed by the hospital and the head nurse in the ER regarding these issues. My name and the covering physician’s name are clearly listed in their computers and they discuss it at staff meetings but somehow patients frequently end up on the wrong team.
As part of the hospital admission process, the patient’s primary care doctor in the community, and specialists, are usually mentioned in the information obtained upon arrival. That information is certainly included in the documents I send over to the facility. Despite this, it is rare to see a patient admitted to the resident program hospitalists program actually notify those specialists or ask them to see their patient. I call those specialists to make them aware of our mutual patient’s hospital admission so they know to stop by and check on the progress of our patients.
I use the computer portal daily to follow the evaluation and treatment of these patients. If I have questions or concerns, I speak to the hospitalist physician about it. Upon a patient’s discharge from the hospital, I receive a fax notification from hospital administration notifying me that the patient has been sent home. I access the discharge summary, print it out and place it in the patient’s office chart and update the medication list if changes have been made in the hospital. For this to be thorough and complete the process requires the hospitalist dictating the summary to be thorough and complete. Sometimes this occurs.
Take the case of Kathy, a 63-year-old woman born with cerebral palsy and suffering seizures. Since her parents died, she is living with a caregiver supervised by a family member who makes all the medical, legal and financial decisions with the patient supported by funds set aside by her late parents. For unknown reasons, she tragically has had a series of uncontrolled seizures and is taken to a hospital not in my service area. To control her seizures required sedating her, intubating her and putting her on a ventilator to breathe while sedated. While unconscious from sedation she had an arrhythmia requiring starting a new medication to control the rhythm and an anticoagulant to prevent a clot from forming in her heart and traveling to her brain causing a stroke. Her neurologist and heart specialist were never notified by that facility’s hospitalists even though they had partners who routinely visited that facility.
Upon discharge, the hospitalist prescribed two days of the amiodarone for the new rhythm and two days of the anticoagulant Eliquis. They suggested seeing the cardiologist for follow up but the soonest his office could see her was five weeks away. The discharge summary made no mention of the arrhythmia. The discharge summary did not list the amiodarone or Eliquis.
The patient’s legal guardian called me to ask about the lack of medications prescribed and basically to have someone explain to him what had occurred. To clarify the situation, my staff contacted the medical records department of the hospital and faxed them a signed authorized medical release of records . We obtained all the daily progress notes and consultation reports. These documents provided the name of the cardiologist who saw her. It took several attempts by phone before we reached him and he explained what had occurred and clarified what dosage of amiodarone and what length of treatment he preferred and why.
This research and clarification took hours of non-compensated time. It was an absolute necessity to insure safe care for the patient. General internists, family practitioners, pediatricians do this daily attempting to coordinate patient care . The lack of interest by hospital administration and overworked employed hospital physicians and staff make being successful increasingly difficult. The lack of outrage over these incomplete and lazy handoffs is infuriating.
The same families that are furious at the care they receive donate charitable funds to these institutions with few, if any, strings attached about where the money is needed and should go. With for-profit hospital and medical facilities behaving no differently than non-profit facilities and medical groups, and no pressure from the IRS, Center for Medicare Services or insurers, I see no hope for a more professional and thorough handoff of care between the community physicians and hospital-based care.
Filed under: Baby Boomers, Best Doctor, Board Certified, Boca Raton, Broward County, Concierge Medicine, Concierge Physician, Coordination of Care, Elderly, Geriatrics, Health Care System, Hospitals, Internal Medicine, Senior Citizens, South Palm Beach County | Tagged: Community-Based Physicians, Continuity of Care, Coordination of Care, Emergency Department, Hospital Administration, Hospital-Based Physicians, Hospitalists, Patient Hand-offs | Leave a comment »